Slotoro Verification (KYC): How It Works and What to Upload

Slotoro verification (KYC) is used to meet compliance requirements and to protect accounts from fraud. Verification can be triggered automatically by transaction thresholds or by risk-based checks, and it can affect deposits and withdrawals until the requested documents are approved.

Complete KYC as soon as it appears in your account. Delays are often caused by missing pages, unreadable images, or ownership mismatches between your account and your payment methods.

Verification Overview and Why It Happens

KYC helps confirm that the account belongs to you, that your payment methods are yours, and that activity meets AML/TF requirements. Slotoro can request documents at any time, especially when transactions increase or when risk indicators appear.

If you ignore verification requests, deposits and withdrawals can be held until checks are completed.

Where to Complete Verification (Account Path)

1. Sign in to your Slotoro account.
2. Open your Account area and locate the Verification section.
3. Read the exact request text and note any file format or size requirements shown.
4. Upload the requested files (photos or scans) in the Verification upload area.
5. Submit the request and wait for review.
6. Track the status inside your account (Verification and Cashier can both show related holds).
7. Save screenshots of the status and any error messages for support.
8. Do not submit multiple versions repeatedly unless you are correcting a clear rejection reason.

When Verification Is Triggered (KYC/AML Triggers)

What Documents Can Be Requested

• Upload files as photos or scans with readable text and no blur.
• Do not crop edges of IDs or cut off corners.
• Avoid heavy filters or edits that reduce readability.
• Submit exactly what is requested, not a random set of unrelated documents.
• If the request asks for both sides or multiple pages, upload all parts.
• Keep filenames simple and consistent (for example ID-front, ID-back).

Selfie, Handwritten Note, Calls or Video Calls

Slotoro can request additional steps to confirm you control the account. This can include a selfie holding your ID, a handwritten note photo, or other confirmation steps like calls or video calls in some cases.

If you are asked for a handwritten note, follow the request text exactly. Include the required details (such as your account email, date, and a provided code) and make sure the note is fully visible and readable.

Proof of Address: When It Can Be Needed

Proof of address can be requested when compliance needs to confirm your residency details. Submit a document that clearly shows your name, address, and a recent issue date. If the document is too old or unreadable, it can be rejected.

If the request text specifies a timeframe or an accepted document type, follow that instruction instead of guessing.

Payment Ownership Proof (Cards / Wallets)

Ownership checks confirm that the payment instrument belongs to the same person as the Slotoro account. This can be requested during verification or when withdrawals are reviewed, especially for larger amounts. For approval thresholds and documents linked to payouts, see withdrawal document thresholds.

• Cards must be issued in your name and match the name in your Slotoro profile.
• E-wallet email should match your registration email.
• Third-party cards or wallets are not allowed.
• You may be asked to provide proof of ownership (photos, statements, or other evidence).
• Keep your deposit behavior consistent with deposit ownership rules.
• If a method cannot be verified as yours, payouts can be delayed or rejected.

Card Photo Masking Rules (First 6, Last 4)

• Show only the first 6 and the last 4 digits of the card number.
• Hide the CVV2 code completely.
• Do not hide the cardholder name.
• Provide photos of both sides if requested.
• Make sure the card images are sharp, readable, and not over-edited.

PEP Status and Enhanced Checks

PEP means politically exposed person. If you are classified as a PEP, enhanced checks can apply. Slotoro can request additional documents or explanations to meet compliance obligations.

Answer PEP-related questions honestly and submit requested supporting documents promptly.

Source of Funds and Source of Wealth

In higher-risk cases, Slotoro can request proof of source of funds (where your deposit money comes from) and source of wealth (how you accumulated funds). These requests support AML/TF checks.

Provide clear documents that match your identity and show legitimate sources. If you provide partial or unclear documents, the review can be delayed.

Verification Pending or Rejected: Quick Fixes

• Unreadable images (blur, glare, low light) can cause rejection.
• Cropped documents or missing pages can cause rejection.
• Wrong card masking (not first 6 and last 4, CVV visible, name hidden) can cause rejection.
• Name or email mismatches between account and payment method can cause holds.
• Expired documents or documents outside required date ranges can be rejected.
• Multiple repeated submissions can slow review; submit corrected files once.
• Risk indicators (for example unusual login patterns) can trigger additional checks.
• If you are unsure, contact support with the exact rejection text and screenshots.

Verification Pending Too Long

• Check the Verification section for any missing-document prompts.
• Confirm you uploaded all required sides/pages in readable quality.
• Verify that your files were fully submitted (not stuck in upload state).
• Avoid uploading new versions repeatedly unless you correct a clear issue.
• If the status does not change, message support with screenshots and timestamps.

Document Rejected (Blurry / Cropped / Expired)

• Retake the photo in good lighting with no glare.
• Capture the full document, including all edges and corners.
• Use the original document, not a screenshot of a screenshot.
• Check whether the document is within the requested date range.
• Upload the corrected file once and wait for the new review result.

Card Photos Rejected (Masking Wrong)

• Show only the first 6 and last 4 digits of the card number.
• Hide the CVV2 code completely.
• Keep the cardholder name visible.
• Upload both sides if they were requested.
• Do not over-edit or blur required ownership elements.

Ownership Mismatch (Name / Email / Third-party)

• Stop using payment instruments that do not belong to you.
• Confirm your Slotoro profile name matches your real identity.
• Use e-wallets tied to the same email as your registration email.
• Prepare ownership proof if requested (statements, card photos with correct masking).
• If the mismatch is due to an account data error, contact support before further payments.

What to Send to Support About Verification

If you cannot complete verification or your status does not change, contact support and include complete details so the team can locate your request quickly:

• Your account email (registration email).
• The type of verification request shown (ID, selfie, proof of address, payment proof).
• Date and time you submitted documents.
• Screenshots of the Verification status and any rejection text.
• List of files you uploaded (front/back, selfie, note) and what you changed after rejection.
• Any error message shown during upload or submission.

FAQ

What is Slotoro verification (KYC)?

Slotoro verification (KYC) is a process that confirms your identity and, when needed, payment method ownership. It supports compliance and account security and can affect withdrawals until completed.

When is verification required?

Verification can be triggered when total transactions reach or exceed 1,000 (USD/EUR) and by risk-based AML/TF checks. It can also be requested when higher-risk indicators appear or when additional payout checks are needed.

What documents can Slotoro request?

Slotoro can request ID copy/photo, selfie with document, proof of address in some cases, payment ownership proof (for example card photos), and supporting statements for AML checks such as source of funds.

How do I submit documents?

Sign in, open the Verification section in your account, read the request text, upload the requested files, submit, and then track the status. Upload clear images without cropping and follow any masking instructions for card photos.

Why does Slotoro ask for a selfie or note?

Selfies and handwritten note photos help confirm you control the account and that documents are being provided live in response to a verification request. Follow the request text exactly and submit readable images.

Which card digits must be visible in photos?

Only the first 6 and the last 4 digits of the card number must be visible. The CVV2 must be hidden, and the cardholder name must remain visible.

What is PEP and why does it matter?

PEP means politically exposed person. If you are classified as a PEP, enhanced compliance checks can apply and additional documents may be requested.

Why was my verification rejected?

Common reasons include blurry or cropped images, missing pages, wrong card masking, expired documents, and ownership mismatches between your account and payment methods. Check the rejection text and re-upload corrected files once.